FAQ

Frequently Asked Questions (FAQ)

Are your products natural?

Our products are handcrafted in small batches using thoughtfully selected oils, butters, and fragrance blends. We prioritize gentle, nourishing ingredients while maintaining a luxurious feel and scent experience.

What ingredients do you use?

Dovish by Destinee products are handcrafted using a blend of nourishing butters, plant-based oils, and fragrance blends selected for their skin-loving properties.

Common ingredients used across our collections may include:

Shea butter
Mango butter
Cocoa butter
Sweet almond oil
Apricot kernel oil
Vitamin E
Fragrance oils and/or essential oils (depending on the product)

Because our products are handcrafted in small batches, formulations may vary by product. Full ingredient lists are provided on each individual product page.

Do your products contain allergens or nut-based ingredients?

Some of our products may contain nut-derived oils or ingredients. If you have known allergies or sensitivities, please review the ingredient list carefully and perform a patch test before use.

Are your products vegan or cruelty-free?

We do not test our products on animals. Ingredient sourcing may vary by supplier. If you have specific concerns, feel free to contact us before purchasing.

Are Dovish by Destinee products safe for sensitive skin?

Everyone’s skin is different. We strongly recommend performing a patch test before full use, especially if you have sensitive skin or allergies. If irritation occurs, discontinue use immediately.

How do I perform a patch test?

Apply a small amount of product to the inner arm or wrist and wait 24 hours. If no irritation occurs, the product is likely safe for your skin.

Are your products safe for children?

Our products are intended for external cosmetic use only. Adult supervision is recommended. Always perform a patch test before use on children.

Can I use your products if I am pregnant or nursing?

If you are pregnant, nursing, or under medical care, please consult a healthcare professional before use.

Do your body butters melt during shipping?

Body butters may soften or melt during warm weather. This does not affect product quality or effectiveness. Texture may change, but the product can be gently stirred or allowed to re-set at room temperature.

How should I store my products?

Store in a cool, dry place, away from direct sunlight or excessive heat. Avoid introducing water into the container to preserve freshness.

How long do your products last?

Our products are best used within 6–12 months when stored properly. Because they are handcrafted, slight variations in texture or appearance may occur.

Do you accept returns or exchanges?

Due to hygiene and safety standards for body care products, all sales are final. Please refer to our Refund & Return Policy for full details.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the package and item(s). We’ll be happy to assist.

How long does shipping take?

Processing time is typically 1–3 business days, excluding weekends and holidays. Shipping times shown at checkout are carrier estimates and not guaranteed.